Login/Signup via:

Frequently asked questions


On this page you will find all the information you are interested in about the work and functioning of the club. We will help you correctly navigate the gambling world of casino games “Captain" and we will answer any questions that concern you. How to start playing, how to make deposits and what great offers await you? You can get answers to these and many other questions here.

Registration

To experience all the delights of playing for real money, you first need to create a personal account, that is, register. There's nothing complicated about it. After logging into the site, click on the “Create Account” button in the upper right corner of the screen. Next, a window will open in front of you with fields that need to be filled out. Everything is simple here:

  • Login with which you will enter the club;
  • Password, consisting of a combination of numbers and letters of your choice;
  • Email address mail – your email address.

So, all that remains is to read and agree, by ticking the box, with the club rules.

Depositing funds

Once you have registered and logged in, you will be able to make a deposit into your account. To do this, go to the “Cashier” section, enter the deposit amount and click the “Deposit” button. A menu with available payment systems will appear in front of you. Topping up your account balance will not be difficult. Simply select the appropriate payment system, be it an e-wallet or a credit card, and fill in the required information following the prompts.

Please note that the limits on the one-time amount for replenishing your account vary depending on your status. If you are a regular player, these are just amounts. Players with Bronze Star, Silver Star, Gold Star statuses have different limits.

Also, when making payments, the club administration can at any time request a screenshot of documents confirming your identity in order to avoid fraud. Such additional verification will ensure the security of transactions and will not take much time.

Support Service

If while playing in a casino you have “Captain" If you have any questions or difficulties, feel free to contact our 24-hour support service. There are several ways to do this:

  • The first is via email (support@captain-casino.com);
  • The second way is through online chat.
  • In the latter, you can ask for help or a request from the administrator on duty by opening the “Help Desk” dialog box. It is located at the bottom right of each page of the interface.

At any time, the club staff will promptly come to your aid. Just chat with the administrator on duty and ask him all your questions.

The support service will help resolve both technical and financial issues. Everything related to the operation of the club, slot machines, transactions, events and other areas will be resolved as quickly as possible. In addition, all data received by the administration remains undisclosed, and you can be completely confident in its safety.

Our games

After registering on our resource, you will have access to a huge number of gambling games. Their variety will impress any player and allow you to choose what suits you.

So, slot machines occupy a central place. We have collected for you only the best slots from such well-known game manufacturers as Igrosoft, Playtech, Net Entertainment, Aristocrat and Novomatic. Controls, graphics, sound - everything is designed to the highest standard. In the casino “Captain" various types of slots are presented - these are classic ones, which have become a legend in more than one gambling club, and modern ones, which have gained enormous popularity thanks to their excellent graphics. So, those who want to feel nostalgic will find everyone’s favorite gaming machines - Crazy Monkey, The Money Game, Book of Ra, Sizzling Hot, etc. A traditional playing field, ease of operation and good dividends are their main advantages.

As for the new generation slots, in addition to interesting bonus games, they are distinguished by the coolest graphics. Exciting stories, pleasant surprises, 3D graphics with animation and killer music will blow your mind away. Incredible Hulk, Blood Suckers, Iron Man, X Men - these and many other slots will surely appeal to fans of comics, thrillers, action and science fiction films.

Also included in a number of the club’s popular games is roulette, the queen of gambling. Modern three-dimensional graphics create a realistic atmosphere of a gambling club, making the game truly exciting.

A relatively new form of entertainment is video poker (Jacks and better) and other card games. Everything here is the same as in regular five-card poker, with the exception of some points indicated in the descriptions of the games, and the opportunity to immediately receive a prize if you get a successful combination.

All these and many other gambling games are available to play for real money immediately after registration.

Accruing and exchanging points, statuses

In the casino “Captain" is a very simple and profitable points system. Open any game you like and place your bets. For each such bet you are awarded points called “points”. More bets - more points. Moreover, they will allow you to move up the career ladder, increasing your status. After registration, you will receive Newbie status and can “work up” to Diamond status by collecting the required number of points. Statuses are updated at the end of the day. Moreover, if you decide to exchange points for money, your status will not drop, but will remain at the same level.

It doesn’t matter whether you are a beginner or an experienced club player, every user has a chance to get a high status.

Based on the significance of your current status, your exchange rate is formed. The higher it is, the more profitable the exchange. To transfer points to rupies, dollars or euros, go to “My Account” and open the “Points Exchange” tab. Next, enter the desired number of “points” in the field. The amount you will receive will be calculated according to your status. Next, click on the “Exchange” button and the money will automatically be transferred to your account. It's simple, no wagering or additional conditions.

VIP status and incentives

The higher your status, the more privileges you receive. Any player who has made a total contribution of a certain amount can become the owner of VIP status. In addition, in the casino “Captain" special status system. What does it mean? Depending on the significance of your account, part of the lost deposit is determined, returned without wagering requirements, and individual gifts, bonuses and lucrative offers are provided.

Before you can get VIP and higher statuses, you need to get Diamond status. Guaranteed refund occurs automatically at the end of the game week.

In addition to the guaranteed return of part of the lost funds, VIP players are given the right to withdraw up to 10,000,000 rupies per month. For the most active players, increased limits and an accelerated withdrawal procedure are offered.

Holders of VIP status and above receive a personal assistant who is available at any time and for any questions.

Withdrawal

At any time after exchanging points for money or receiving a large cash win, you can withdraw funds from your account. To carry out the operation, open the “Cashier” section and select the “Receive winnings” tab. A menu will open in front of you with payment systems available for withdrawal - Qiwi, WebMoney, Visa and Master Card. Select a payment system convenient for you and withdraw funds by filling out the required fields. After this, a transaction notification will be sent to your email address specified during registration.

In the casino “Captain” there are restrictions on withdrawing money from the account. Limits are set depending on the status - VIP or regular player.

If your total deposit is less than 200 thousand rupies, then the following conditions are provided when withdrawing funds:

  • Per day – 100 thousand rupies;
  • Per week – 500 thousand rupies;
  • Per month – 1.5 million rupies.

VIP players with Bronze Star status and above:

  • Per day – 500 thousand rupies;
  • Per week – 3 million rupies;
  • Per month – 10 million rupies.

The minimum amount for withdrawal is 150 rupies/5 euros/5 US dollars. Please note that if you withdraw 50 thousand rupies or more from your account, you will need to provide appropriate documents confirming your identity.

All payments are made on weekdays from 10.00 to 20.00 Moscow time during the day, unless there are any additional requirements for the player. On weekends – up to two days.

Online chat